We are committed to providing high-quality products and reliable shipping services. If there is any issue with your order, you may request a refund, replacement, or dispute resolution under the conditions below.
1. General Policy
- All orders are processed and shipped through our fulfillment partners.
- Customers are entitled to fair resolution in case of any issue, including delays, loss, damage, or incorrect items.
- All claims must be supported with valid evidence (photos, videos, or tracking information).
2. Delayed Orders
If your order does not arrive within the estimated delivery time:
- USA Orders: 7–20 business days
- International Orders: 10–30 business days
Customers may request:
- Refund
- Replacement
- Store credit
Delays caused by customs, weather, or courier issues are considered external factors.
3. Lost Orders
If tracking shows no updates for a long period or the package is confirmed lost:
- We will investigate with the shipping carrier
- Additional verification may be required
- If confirmed lost, a refund or replacement will be issued
4. Damaged Products
If your item arrives damaged:
Required evidence: Clear photo or video showing the issue
Solutions: Full refund or Free replacement
Claims must be submitted within 7 days of delivery.
5. Wrong or Missing Items
If you receive the wrong item or missing products:
- Contact us within 7 days of delivery
- Provide clear proof (photo/video)
We will:
- Resend the correct item
- Send missing parts
- Offer partial or full refund depending on the case
6. Non-Eligible Refund Cases
Refunds or disputes will not be accepted in the following cases:
- Customer changed mind after ordering
- Incorrect order placed by customer
- Incorrect or incomplete shipping address provided
- Customs delays, seizures, or restrictions
- Minor packaging damage with intact product
- Slight color differences due to screen display settings
7. Returns
In some cases, returns may be required.
- Items must be unused and in original condition
- Return approval is required before sending any item back
- Return shipping may be covered by the customer unless the item is defective or wrong
8. Important Notes
- All disputes must be reported within 7 days of delivery
- Claims after this period may not be accepted
- Each case is reviewed individually based on evidence
- We reserve the right to approve or deny any claim
9. Contact Us
For any issue regarding your order, please contact our support team via the Contact Us page on our website before opening external disputes.
Please contact us via email at middlebridgeuk@gmail.com for inquiries related to refunds and returns.